Shipping policy

 COMPLIMENTARY SHIPPING

Enjoy complimentary shipping on orders R1000+ to main centres, and R 1500+ to outlying areas.

SHIPPING CHARGES

For orders that fall below the free shipping threshold, shipping charges are automatically calculated at checkout based on your delivery address.

SHIPPING TIMES

Orders placed by 9 am dispatch same day. Orders placed after 9 am dispatch the following working day. Weekend orders will ship on a Monday.

CAPE TOWN & SURROUNDS  // 1-2 working days

MAIN CENTRES (JHB, DBN, PE, PTA) // 2-3 working days

OUTLYING AREAS // 3-5 working days

*Shipping lead times calculated from time of dispatch. Bank Transfer orders are only dispatched once payment is received.

TRACKING YOUR ORDER

On dispatch, you will receive an email from our shipping provider with details of your tracking code & tracking link. You will also be notified when the parcel is out for delivery. If you do not receive this notification, please get in touch on sales@wickfragrances.com with your order number and we will gladly assist.

CANCELLATIONS AND CHANGES

Once an order is confirmed online, it is immediately processed by our warehouse. For this reason, online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy.

EXPORT RESTRICTION

The offering on this website is currently only available to clients  within South Africa. Should you be interested in an international purchase, you can contact us on: sales@wickfragrances.com